About ExpressBook

We built the front desk small businesses can’t afford to staff.

Service businesses run on appointments, but the person who takes the bookings is usually the person doing the work. So the phone rings mid-appointment, nobody answers, and the booking goes somewhere else. ExpressBook gives those customers someone to talk to: a voice front desk on your booking page, your website or a QR code in the room.

Tuesday, hands full
Missed call10:42 · went to voicemail, no message
Missed call11:05 · booked somewhere else
Answered by ExpressBook11:31 · booked Thursday 16:00, deposit paid
Why a voice

A booking form waits for the right answers. A front desk asks the right questions.

ExpressBook started as booking software. Then we noticed people don’t want to fill in a form; they want to ask. So it became one thing: the voice that answers.

A BOOKING FORM
Choose a service…
Choose a staff member…
Pick a date and time…

Fine when people already know exactly what they want. Most don’t: they know “something after work” and “the one who did my sister’s hair”.

A FRONT DESK THAT TALKS
Anything after work on Thursday?Yes, 17:30 with Jo. First time with us?Yes, a friend sent me.

It asks what a good receptionist would, reads your real calendar, offers two or three times and books the one they pick.

What we believe

Three things we won’t trade away.

01

Customers should never hit a voicemail

Most bookings are lost to a phone that rang while someone had their hands full. The assistant answers on your page, your site and a QR code, every time.

02

Pay for what it does

No plan, no seat fee, no subscription. A prepaid balance the assistant draws down only while it is talking to your customers, by the second.

03

Your customers stay yours

No marketplace in the middle and nobody bidding for your clients. People book on your page and your website, and everything lands in your calendar.

How we build it

Careful by default.

  • It never guessesPrices, times and staff come from your live setup on every call. If it doesn’t know, it says so.
  • It knows when to stopComplaints, health questions, anything you choose: it hands over and promises a call back.
  • Money stays with youIt takes deposits, but never promises a refund or a discount. Those are your calls.
  • Every call is written downEach conversation lands on your Calls screen with what was said and what it booked.