Patients book an initial assessment or their next session on your page. ExpressBook keeps each therapist’s diary and never gives clinical advice.
It does not answer your phone line. Your customers talk to it in the browser: on your booking page, in a widget on your site, or by scanning a QR code in the room. Nothing to forward, no phone company to call.
I need an initial assessment for my knee.
An initial assessment is forty-five minutes. Thursday at nine with Dana, or Friday at noon with Sam?
Thursday with Dana.
Booked for Thursday at nine with Dana. There’s a short intake form in your email.
No phone line to forward. People talk to it in the browser, wherever they found you.
The booking page you already have, with the assistant on it. Put the link in your bio, your Google profile, your signature.
One line of script. A button in the corner of the site you already have, in your colours, that books without sending anyone away.
On the counter, the mirror, the window, the receipt. They scan, they talk, they leave booked, while you finish with the person in front of you.
Not a menu, not a form. A conversation that ends with a confirmed slot in your calendar and a deposit in your account.
Plain words, any accent, their language. “Thursday after work” is enough.
Who is working, who can do it, how long it takes, what is already booked.
Never a list of twelve. If a slot goes while they think, it offers the next one.
A reservation fee or full payment, by link, when the service needs one. No-shows stop costing you.
Email straight away, a reminder before the day. They can move or cancel by talking to it again.
The same assistant, set up with your services and your team.
Shifts, services and who does what are respected on every booking.
Sell a package of sessions; patients book each one against it.
Symptoms and treatment questions become a call-back, never an answer from the assistant.
You buy a balance. The assistant draws it down by the second it spends talking, never rounded up to the minute. A quiet month costs almost nothing.
Email confirmations and reminders are free. Everything else is included.
Nothing is metered except talk time. Everything below is switched on from day one, at no extra charge.
Anyone can read out opening hours. These are the moments a front desk earns its keep.
Tell it which team members do which services and when they work. It only ever offers a time with someone who can actually do the job.
Put a reservation fee on a two-hour service and it is paid when they book, so a no-show does not cost you the afternoon.
“Can I move my Tuesday?” It finds the booking from their email and number, offers a new time and updates the calendar. Paid bookings go to you, never refunded by a bot.
You write the rules: “anything medical”, “complaints”, “groups over six”. It stops, takes their number, promises a call back inside your window, and puts it at the top of your Calls screen.
Emails, phone numbers and promo codes are easy to mishear. It puts a box on screen and lets the caller type them instead of spelling them out three times.
Answers in your language by default and switches when a caller asks. Confirmations go out in the language they booked in.
Three screens. No training, no scripts to write, no phone company to call.
Name, hours, where you are. It greets people as you.
What you offer, how long it takes, what it costs, who can do it. The assistant reads it live on every call.
Any amount, by card. The assistant is answering the moment the payment clears.
Something else? The assistant on our own page will answer it, or hand you to a person.
You top up a prepaid balance by card. The assistant draws it down by the second while it talks. There is no monthly fee and nothing to cancel.
A minute before, the assistant wraps up the call it is on; then it stops answering until you top up. Your page, bookings and calendar keep working. Auto top-up can buy more when you run low.
It stops, asks them to type their number, promises a call back within the window you set, and puts the job at the top of your Calls screen with what they said.
It only offers times that are genuinely free for someone who can do the service, and a slot is held the moment the caller says yes. Every call is logged with its transcript, so you can see exactly what was said.
